![]() ![]() what? I thought the items would be delivered to me? She said no. she places my order and then tells me the only available store for the items to be dropped off are in Roseville, and I'm like wait. She places the order for me and I'm thinking maybe after she will at least apologize for everything I've had to go trough just to place an order with them. She doesn't take the fact that I had to spend now 2hrs and 40 mins on the phone to get my code as a matter and just moves on to getting my order done. I'm holding for 40 minutes as the employee is trying to help me and transfer the call to "higher power" and finally a supervisor decided to take my call. and I ask to speak to a supervisor and the supervisor refuses to take my call. ![]() So I'm furious! She had my email, she had my phone number so I waited a couple of days to see if she would call me back or I would receive my problem fixed by email and nothing. She then tells me "can you hold a second" and I said "okay." and she hangs up on me. with this lady who I believe had no idea on how to help me but I remained patient. I had to be on the phone for 2 hours! 2 hours. ![]() As I'm ready to check out my coupon code turns out invalid. I received my completion coupon by mail and by email and I log on to purchase my items. I had 2 items I wanted to purchase on my own from my Registry after receiving my completion coupon which was the crib mattress and the bedding set. Target was great! But babies r us was literally unhealthy for me. I registered with babies r us and target. So I've never ever wrote a review about something or a company but I am extremely upset and have never had such absurd service from a company. Finally, when my order was received on their end and the refund confirmed, I got $16.99 back on the card, instead of $19.99 I originally paid! The babiesrus also wanted me to pay for the shipping that they messed up! I'm not going to call back about those $3, but that's one of the examples of what this dysfunctional company does. I called their customer service to let them know of the mistake and to make sure they refund me $19.99, not $16.99 price for the sheet. The invoice, however, listed the pad instead. Instead of the cover, sent me a crib sheet. My order included a changing pad cover, which was $19.99. I was unfortunate enough to get their gift card recently. What a difference that was! I was even able to return a registry gift for the full price (not promotional price) back at no cost. I had another baby last year and used Amazon for the registry. You do earn rewards with the card, but the money you earn expire very fast, so even though I've earned over $100 in "rewards", I didn't have a chance to use ANY of those. Was excited with their "rewards" card, which is pretty much garbage. I was a first time mom and I guess didn't know any better. I literally gave away hundreds of my money to this horrible place by overpaying. I had my daughter's registry there a couple of years ago. The prices are about 25% higher than anywhere else, the selection sucks, the customer service is USELESS, the ONE order I've placed recently came screwed up. This is the absolute WORST store to shop for babies or have a registry. If not, I will go elsewhere and pay full price, as far as I'm concerned this is a SCAM. My only alternative is to go direct to the store to make my purchases, and all I have to say is they had better accept the 15% credit coupon, and I had better receive the online pricing. I have already missed the baby shower (it was on 8/5). ![]() This is THE MOST un-friendly website I have ever dealt with and I am extremely unhappy with this service. So, card received and activated, and when I tried to place my order online just an hour ago, it would not accept the Application Key Code for the 15% off and gives me an error. Finally, I just decided to wait until the card came in the mail. I tried several more times to place my order. I printed out the '15% off' form that has the application key code on it, but when I tried to print off the temporary shopping pass, the page went blank. After seeing that I could receive an additional 15% off, I applied for the 'R Us' card, and I was approved immediately. I've tried for 2 weeks now to purchase items from your online site for my new granddaughter, due to arrive in September. ![]()
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